Case Management
- Assist in completion of tasks across all campaigns to ensure KPIs are adhered to
- Manage a portfolio of clients from meeting of creditors through to closure
- Liaise with clients, creditors and other third parties as necessary
- Provide support to our outsourcing partners in relation to Supervisory functions as and when required
- Ad hoc duties and projects as required
System Testing
- Review and test functionality throughout the case management software to ensure performance is as expected
- Identify areas of system improvement to enhance efficiency and provide feedback as appropriate
- Perform regression testing of any new system functionality to be released
- Assist in data cleanses and system migrations as and when necessary
Complaints Handling
- Assist the complaints department in relation to complex complaint queries and escalations
- Assist the Insolvency Practitioners with any regulatory complaints as required
KNOWLEDGE AND SKILLS
- A good understanding of all aspects of post appointment IVA and objection handling
- Excellent organisation skills and able to prioritise and manage workload
- Excellent communication and interpersonal skills
- Attention to detail
- Ability to work in conjunction with other teams and provide support where necessary
- Problem solving and analytical skills
