Supervisory Case Manager

Sale, Manchester

£30,000 to £32,000

Permanent

Supervisory Case Manager

Case Management

  • Assist in completion of tasks across all campaigns to ensure KPIs are adhered to
  • Manage a portfolio of clients from meeting of creditors through to closure
  • Liaise with clients, creditors and other third parties as necessary
  • Provide support to our outsourcing partners in relation to Supervisory functions as and when required
  • Ad hoc duties and projects as required

System Testing

  • Review and test functionality throughout the case management software to ensure performance is as expected
  • Identify areas of system improvement to enhance efficiency and provide feedback as appropriate
  • Perform regression testing of any new system functionality to be released
  • Assist in data cleanses and system migrations as and when necessary

Complaints Handling

  • Assist the complaints department in relation to complex complaint queries and escalations
  • Assist the Insolvency Practitioners with any regulatory complaints as required

KNOWLEDGE AND SKILLS

  • A good understanding of all aspects of post appointment IVA and objection handling
  • Excellent organisation skills and able to prioritise and manage workload
  • Excellent communication and interpersonal skills
  • Attention to detail
  • Ability to work in conjunction with other teams and provide support where necessary
  • Problem solving and analytical skills

 





    Latest News

    Keep up to date with all of our latest news below.

    Age is Just a Number – A Number of Business Benefits!

    When it comes down to your recruitment needs or targeting a high-position candidate within your company, many will favour a younger and more dynamic person to join the team for the main reasons of interest in future growth with the company and having more energy and eagerness to over-perform. No doubt these are solid reasons

    Inspired Workplaces: How Your Business Can Stand Apart

    Nowhere else within your business does the heart of culture beat louder than in your office space. It is the space for collaboration in meetings and group tasks, allows for enhanced relationship building across the business and is key towards in-house training and development. However, across the UK there are increasing numbers of professionals that

    Employee Disengagement

    Addressing Employee Disengagement

    You may have heard of the term ‘quiet quitting’ around the financial industry over the last year. In workplace terms, it relates to those occasions when employees do the bare minimum in meeting job requirements and check out mentally. You may recognise this behaviour before hearing this term and identify it with what it truly

    View All News